1. Introduction
These Terms of Service govern the use of this website and the purchase of products offered through the online store operated under the Hooknestbasics brand.
By accessing this website or placing an order, you agree to be bound by these Terms of Service.
2. Business Information
Brand Name: Hooknestbasics
Website: www.hooknestbasics.com
Email: basic@hooknestbasics.com
Telephone: +421 905 438 762
Registered Address: Hlavná 58, 811 01 Bratislava, Slovakia
Warehouse Address: Hlavná 58, 811 01 Bratislava, Slovakia
3. Products
The store offers crochet starter kits and related craft materials.
Product descriptions, photographs, and illustrations are provided to assist customers in understanding the characteristics of the products offered. Minor variations in colour tones, packaging appearance, or material batches may occur.
All images used on the website are original materials or materials used with appropriate rights.
4. Orders
Orders may be placed through the website at any time.
After an order is submitted, an order confirmation will be sent to the email address provided during checkout.
Acceptance of an order occurs when the order enters processing for fulfilment.
The store reserves the right to decline or cancel orders in cases including, but not limited to:
* Product unavailability;
* Obvious pricing or listing errors;
* Suspected misuse of the ordering process;
* Circumstances preventing fulfilment of the order.
Any payment received for a cancelled order will be refunded automatically and immediately using the original payment method.
5. Order Processing
To ensure quality and consistency, all orders are directly processed and fulfilled from our proprietary warehouse facility in Bratislava within 1–3 business days following successful order placement.
Processing times may vary slightly during periods of increased operational demand or public holidays.
6. Delivery
Orders are delivered through established international carriers, including DHL, FedEx, UPS, and comparable priority delivery services.
Estimated delivery time is generally 5–9 business days after dispatch from our facility.
Customers will receive automated tracking notifications via the email address provided during checkout. Updates may be sent at key stages of fulfilment and transportation, including:
* Order dispatch;
* Arrival at carrier processing facilities;
* Local delivery progression;
* Final delivery status.
Delivery timeframes are estimates and may vary due to circumstances affecting transportation networks, customs procedures, weather conditions, or other operational factors.
In accordance with applicable European consumer protection legislation, the risk of loss or damage to goods remains with the seller until the goods are physically received by the customer or a person designated by the customer.
If an order exceeds the standard delivery timeframe, an investigation may be initiated with the relevant carrier. Following review of the available information and delivery status, an appropriate resolution will be provided, including either a replacement shipment or a full refund.
7. Right of Withdrawal
Customers residing within the European Economic Area are entitled to exercise their statutory Right of Withdrawal.
Customers may withdraw from a purchase within 14 calendar days from the day on which the goods are received, without providing a reason.
To exercise this right, customers must notify customer support by email before the withdrawal period expires.
Returned products should be sent back in a condition suitable for resale and with all included components where reasonably possible.
Refunds will be processed within 14 days after the returned goods have been received and inspected at our warehouse.
The statutory Right of Withdrawal applies in accordance with applicable European consumer legislation.
8. Damaged or Defective Items
If a product arrives damaged, incomplete, or materially different from the ordered item, customers should contact customer support promptly after delivery.
Customers may be requested to provide photographs showing the issue in order to assist with verification.
Where the issue is confirmed, an appropriate remedy will be provided, including:
* Replacement of the affected item; or
* Full refund of the affected item.
For verified damaged items, return of the damaged goods is generally not required unless further examination is reasonably necessary.
9. Refunds
Approved refunds will be processed promptly, and no later than 14 days from approval, using the original payment method used for the purchase.
The time required for funds to appear in your account may vary depending on the payment provider and financial institution involved.
Refund eligibility is determined in accordance with these Terms of Service and applicable consumer legislation.
10. Customer Responsibilities
Customers are responsible for providing accurate order, contact, and delivery information.
The store shall not be responsible for delivery complications resulting from incomplete or inaccurate information supplied during checkout.
11. Privacy
Personal information is processed in accordance with the website Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).
12. Limitation of Liability
Nothing within these Terms excludes or limits any rights that consumers are entitled to under applicable law.
To the extent permitted by law, liability shall be limited to the value of the relevant order giving rise to the claim.
The store shall not be liable for indirect losses arising from circumstances beyond reasonable operational control.
13. Governing Law and Jurisdiction
These Terms of Service shall be governed by the laws of Slovakia and applicable European Union legislation.
Any dispute arising from the use of the website or the purchase of products shall be subject to the jurisdiction of the competent courts of Slovakia, without prejudice to any mandatory consumer rights available under applicable law.
14. Contact Information
Email: basic@hooknestbasics.com
Telephone: +421 905 438 762
Address: Hlavná 58, 811 01 Bratislava, Slovakia