This Payment Security Policy applies to all transactions made through the online store operated under the Hooknestbasics brand.

1. Payment Processing 

Payments are securely processed through authorized third-party payment processing providers, including Stripe. These processors handle credit/debit card processing and electronic payment authorization in strict accordance with applicable international card network rules and financial regulatory requirements. Available secure payment methods include:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported electronic wallet payment methods available at checkout.

Customers complete payments directly through our secure checkout interface without the mandatory requirement to create or access a separate processor account.

2. Data Handling During Payment

During payment processing, necessary transaction data is securely transmitted to our payment processors for the sole purpose of authorization and payment completion. This data processing is strictly carried out in accordance with applicable European data protection regulations, including the General Data Protection Regulation (GDPR).

3. Payment Monitoring and Risk Controls

All payment transactions are subject to advanced automated review systems operated by our payment infrastructure providers to ensure transaction integrity. Such continuous monitoring is used to assess unusual transaction patterns and actively support fraud prevention controls in accordance with applicable regulatory and card network requirements. Where additional safety verification is required by the issuing bank, payment processing may be temporarily delayed until relevant security checks are successfully completed.

4. Customer Data Protection and Cookies

Our website applies robust data protection practices in strict compliance with European regulatory requirements. Non-essential cookies are utilized only where explicit consent has been provided by the user through our interactive cookie banner. Customers retain the full right to accept or decline non-essential cookies before continued browsing. Full details regarding our data handling practices are described in our Privacy Policy.

5. Payment Confirmation and Communication

Once a payment has been successfully completed and authorized, an automated order confirmation containing your transaction details is immediately issued to the email address provided during checkout. Customer support enquiries specifically related to billing or payments are prioritized and generally reviewed and responded to within approximately 24 hours.

6. Security of Transactions

We prioritize the security of your financial information. All payment data is processed through industry-standard encrypted channels utilizing SSL/TLS (Secure Sockets Layer/Transport Layer Security) technology provided by PCI-DSS compliant payment infrastructures. Credit and debit card details are handled entirely by the secure environment of our processors and are never stored directly on our website servers.

7. Contact Information

For any payment-related or billing enquiries, customers may contact us directly at:

Email: basic@hooknestbasics.com

Telephone: +421 905 438 762

Address: Hlavná 58, 811 01 Bratislava, Slovakia