Hooknestbasics operates an online store offering crochet starter kits and related yarn craft materials for customers across Europe.
All product listings are prepared with original or appropriately licensed visual materials. The store is operated from Bratislava, Slovakia, and customer support is provided through the contact details listed below.
Contact details
Email: basic@hooknestbasics.com
Phone: +421 905 438 762
Address: Hlavná 58, 811 01 Bratislava, Slovakia
Products and Information
Product descriptions and images are prepared for general presentation purposes. Minor variations in appearance, colour tone, or packaging may occur depending on production batches and material characteristics.
Orders
Orders placed through the online store are processed based on item availability. Once an order is submitted, preparation for dispatch begins in accordance with internal processing procedures.
We reserve the right to decline or cancel an order in cases such as pricing errors, stock unavailability, or suspected misuse of the ordering process. If an order is cancelled after payment has been processed, a full refund will be issued immediately to the original payment method.
Delivery
Delivery services are arranged to support shipments across European destinations. Delivery timeframes may vary depending on destination, carrier conditions, and customs procedures where applicable.
In accordance with applicable European consumer protection laws, the risk of loss or damage to the goods passes to you only when you or a third party indicated by you has acquired the physical possession of the items.
Returns and Replacements
Customers have the right to request a return within 14 days from the date of receiving the goods, in accordance with European Union consumer regulations. Items must be returned in their original condition and packaging.
Once the returned items are received and inspected, the refund will be processed and automatically applied to your original method of payment within 14 days.
Pricing and Taxes
All prices are displayed in the relevant currency for the store and may include or exclude taxes depending on the destination country. Any applicable taxes or duties are calculated in accordance with regional requirements.
Data Protection (GDPR)
Personal data is processed in accordance with applicable European data protection regulations, including the General Data Protection Regulation (GDPR).
Information collected during ordering is used solely for order handling, delivery coordination, and customer communication related to transactions.
Liability
While reasonable care is taken in preparing product listings and operating the store, no liability is accepted for indirect loss, delays caused by carriers, or circumstances outside operational control.
Nothing in these terms limits statutory rights that cannot be excluded under applicable law.
Governing Law
These terms are governed by the laws of Slovakia and applicable European Union consumer regulations. Any disputes arising shall be subject to the jurisdiction of competent courts in Slovakia.